Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information. We collect this information using cookies, web beacons, and other tracking technologies.

2.3 Third-Party Sources

We may receive information about you from third-party sources, such as:

• Business partners
• Marketing partners
• Analytics providers
• Social media platforms

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and complete transactions, and send related information including transaction confirmations and invoices
• Manage your account and provide you with customer support
• Send administrative information, such as updates to our terms, conditions, and policies
• Send marketing and promotional communications (with your consent, where required by law)
• Personalize your experience and deliver content and product offerings relevant to your interests
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues, security breaches, and fraudulent transactions
• Comply with legal obligations and enforce our legal rights

4. Legal Basis for Processing

Under applicable data protection laws, we need a legal basis to collect and use your personal information. Our legal basis for processing your information will depend on the specific context in which we collect it. Generally, we will process your information when:

• We need to perform a contract with you
• You have given us consent to do so
• The processing is in our legitimate interests and not overridden by your rights
• We need to comply with legal obligations

5. Information Sharing and Disclosure

We may share your information in the following situations:

5.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Payment processors
• Customer service providers
• IT and system administration services
• Marketing and advertising partners
• Analytics providers

5.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

When determining the appropriate retention period for your data, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Applicable legal, accounting, or regulatory requirements

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more detailed information about the types of cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

9. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

10. International Data Transfers

Our website and services are operated in Spain. If you are located outside of Spain, please be aware that information we collect will be transferred to, processed, and stored in Spain and possibly other countries. By using our services, you consent to the transfer of your information to Spain and other countries which may have different data protection rules than those of your country.

When we transfer personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to non-EEA countries, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of our website and services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@premiumspainrealestate.com
• Phone: +442192993316
• Mail: Premium Spain Real Estate, 302 Candice Lakes West, Mike, L15 6UE, United Kingdom

For EU/EEA residents, please note that our EU representative for data protection matters can be contacted at: eurepresentative@premiumspainrealestate.com